1. Who we are
LAFFIT provides home cleaning services in the Sultanate of Oman through this app. We handle your personal data in line with the Personal Data Protection Law of the Sultanate of Oman.
2. What we collect
- Account: your mobile number, name and, if you give it, your email address and preferred language.
- Addresses: the addresses you save and their map location, so our team can reach you and we can check that you are in a service area.
- Bookings: services, dates, times, notes you add, and your booking, package and credit history.
- Payments: the payment amount, status and reference. Card details are entered on our payment provider's secure page and are never seen or stored by LAFFIT.
- Reviews and messages: ratings, comments and anything you send to support.
- Requests outside our area: the location you tried to book, so we can plan where to expand.
- Device: basic technical data needed to run the app and send notifications.
3. How we use it
- To create and secure your account and verify your phone number.
- To take payment, confirm and carry out bookings, and manage packages and credit.
- To send booking updates, credit-expiry reminders and service notices.
- To handle complaints, refunds and support requests.
- To improve our service and decide where to expand, using combined figures where possible.
- To meet legal, tax and accounting obligations and prevent fraud.
We do not sell your personal data.
4. Who we share it with
- Our cleaners: only what they need for the visit — the address, location, time and your notes.
- Service providers: our payment provider, phone-verification and notification services, and hosting providers, each bound to protect your data and use it only for us.
- Authorities: where the law requires it.
5. How long we keep it
- We keep your data while your account is open.
- When you delete your account, we remove your name, phone number, email and saved addresses and end all sessions. Records of bookings and payments are kept, without your personal details, for as long as Omani tax and accounting law requires.
6. Your rights
You may ask to see the personal data we hold about you, correct it, or delete it. You can change your details in the app and delete your account from the Profile page. You may also withdraw consent to optional notifications at any time. If you are not satisfied with our response, you may complain to the competent authority in the Sultanate of Oman.
7. Security
Your data is sent over encrypted connections and access is limited to staff who need it for their work.
8. Children
The app is for adults aged 18 and over. We do not knowingly collect data from children.
9. Changes
We may update this policy and will show the updated version in the app.
10. Contact
For any privacy request, email hello@laffit.om or use the Contact page in the app.